Shipping & Delivery Policy
THE OLD SOUL is committed to deliver your order with good quality product and packaging within given time frame. We ship throughout the week, except Sunday & Public holidays.To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Speedpost.
HOW ARE THE DELIVERY CHARGES CALCULATED ?
The shipping charge are specified separately for every product depending on the quantity .Our prices are inclusive of all taxes shown in the price list.
HOW LONG DOES IT TAKES FOR AN ORDER TO ARRIVE ?
Orders are dispatched within 48 hours or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 5 to 7 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
WHAT IF THE PRODUCT IS RECIEVED IN DAMAGED CONDITION ?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 0129-2435266 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
HOW CAN I TRACK MY ORDER ?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
DOES THE OLD SOUL SHIP INTERNATIONALLY ?
Unfortunately, The Old Soul does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned !
DOES THE OLD SOUL HAS ANY PHYSICAL STORE ?
Yes, The Old Soul has opened its first store in Faridabad in June 2017.
Come Visit Us at :
80- B Sainik Colony Market,
Sector 49 , Faridabad
Happy Shopping !